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About ITM Instruments

We've been a distributor of precision instruments since 1983 with multiple locations across Canada. At ITM we offer all of our staff comprehensive health and dental benefits, an employee assistance program, on site company gym (Montreal), and much more.


Customer Service Representative (Inside Sales)
Location: Montreal, Toronto & Calgary, Department: Sales, Reports to: Inside Sales Manager

Are you looking for a dynamic career in customer service for a forward-thinking and fast-growing company that has a built a solid reputation in Canada for 35 years?

If yes, ITM Instruments is currently looking for three full-time Customer Service Representatives (Inside Sales) to join its Montreal, Toronto & Calgary based teams.

Successful candidates should enjoy working in a well-managed team environment; have the motivation and discipline to provide overall superior customer service in order to develop and maintain solid business relationships while continuing ITM's reputation for outstanding customer support.

This is a full-time position (Monday to Friday – 8 am to 5 pm EST), only serious candidates should apply.

Responsibilities and Duties:

  • Provide customer support by phone, email, chat, open forums and social media;
  • Attend in-house supplier training sessions and provide technical product information to customers;
  • Collaborate with established suppliers;
  • Create customer quotes and process their orders;
  • Set up new accounts and maintain customer contact information in our ERP;
  • Provide excellent customer service.

You may be required to carry out other duties, as are within your capabilities and level of responsibility, in order to meet the needs of the business.

Job Requirements:

  • Experience in customer service (inbound or outbound calls);
  • Strong computer knowledge (MS Outlook, Word, Excel);
  • Multitasking between many software programs and online tools;
  • Excellent problem-solving abilities;
  • Exceptional communication skills as well as phone and email etiquette;
  • A high level of attention to detail;
  • Excellent team working skills;
  • The ability to learn new skills quickly;
  • Montreal position - Written and spoken English & French are required;
    Toronto & Calgary position - Written and spoken English is required, French is an asset.
Ready to apply for this position? Send your applications to cv@itm.com.

Who is ITM Instruments?

ITM has been a leading Canadian distributor of test and measurement instrumentation since 1983. Having started out as a catalogue focused company, ITM has spent the past 10+ years growing our online presence and it’s communications with our back end systems (managing pricing, inventory, contacts and purchasing history). We are forward-thinking and always developing our systems and tools to provide our customers with the best expertise and services available.

Why choose ITM Instruments?

ITM has several locations across Canada offering a vast and familial team environment. Our team members receive comprehensive health and dental benefits, an employee assistance program, on-site company gym (Montreal), and much more.